Encrypted Support Protocol

The blackops market infrastructure relies on strict compartmentalization. Communication regarding blackops market access, orders, or disputes must be encrypted. Cleartext messages containing sensitive data (addresses, tracking IDs, transaction hashes) will be automatically nuked by our sanitization filters. Use the provided PGP key for all external communications.

Support PGP: Active Ticket System: Online Dispute Resolution: Operational

External Support

For users unable to access their accounts, 2FA lockouts, or initial connectivity troubleshooting.

Encrypted Email [email protected]
  • PGP SIGNING: REQUIRED
  • RETENTION: 72 HOURS

Market Tickets

Primary channel for logged-in users. Use for order disputes, escrow release, and vendor applications.

System Status
OPERATIONAL
  • DISPUTE AVG: 24 HOURS
  • VENDOR BOND: $500 USD

Security Ops

Report zero-day vulnerabilities or infrastructure anomalies. Do not use for transactional issues.

PGP Fingerprint 4A5F 1129 B2C3 9901 5562 8847 DDEE 2210 5592 1102
  • BUG BOUNTY: ACTIVE
  • PRIORITY: CRITICAL

Support Protocol Checklist

01.

Verify you are on the correct onion mirror. See Links page.

02.

Check transaction confirmations on the Monero blockchain before reporting missing deposits.

03.

Ensure your message is PGP encrypted. Plaintext messages are auto-discarded.

04.

Include Order ID or Transaction Hash in the subject line of your ticket.

Official Public Key

Fingerprint: 4A5F 1129 ... 5592 1102

ASCII ARMORED

Common Issues

Before opening a ticket, consult the knowledge base. 90% of deposit delays are due to blockchain congestion or insufficient confirmations.

Read FAQ Database